Weekend Care Policy and Procedure

Programme Overview
Objective: To provide a safe and engaging Welsh-language environment through fun, structured activities during weekend hours.
Availability: Available in 3-hour sessions, starting from 9:00 am. Parents may book 1 to 3 sessions per day for a flexible schedule.

Hours of Operation
Session Times:
- Session 1: 9:00 am - 12:00 pm
- Session 2: 12:00 pm - 3:00 pm
- Session 3: 3:00 pm - 6:00 pm

Drop-Off and Pick-Up: Parents should adhere to start and end times for their selected sessions. We do not provide hourly care, and fees apply for the full session regardless of pick-up time.

Fees and Payment Policy
Session Fee: £30 per 3-hour session, including meals and snacks.
Payment: Full payment is required at booking to reserve a spot for your child.
Cancellations and Refunds: Cancellations made at least 48 hours before the booked session will receive a 100% refund. Cancellations with less than 48 hours' notice are non-refundable.

Meals and Snacks
Meal Times:
- Breakfast: 9:00 am
- Lunch: 12:00 pm
- Dinner: 3:00 pm
- Dietary Requirements: Parents must inform staff of any allergies or dietary restrictions at the time of booking. We maintain a nut-free environment and make every effort to accommodate specific dietary needs.

Activities and Supervision

Programme Structure: Each session includes structured activities such as arts and crafts, games, storytelling, and other Welsh-language immersive activities.
Staff Supervision: All activities are supervised by trained and qualified staff, with child-to-staff ratios that meet or exceed regulatory requirements to ensure safety and individual attention.

Behavioural Expectations and Discipline

Code of Conduct: Children are expected to treat staff and peers with respect and kindness.
Disciplinary Actions: If a child exhibits inappropriate behaviour (e.g., aggression, bullying), staff will notify the parents. Persistent behavioural issues may result in suspension from the programme without a refund.

Health and Safety
Emergency Contact Information: Parents must provide current emergency contact details and disclose any relevant medical conditions upon booking.

First Aid: First-aid trained staff are present at all times.
Illness Policy: Children who show symptoms of illness, such as fever, vomiting, or diarrhoea, should remain at home and can return only after being symptom-free for at least 24 hours.

Parent Communication
Updates and Feedback: Parents will receive a brief summary of their child’s activities at the end of each session. Staff are available to answer any questions at drop-off or pick-up times.
Contacting Staff: Parents may contact staff during programme hours for urgent matters.

Drop-Off and Pick-Up Procedure
Drop-Off: Please arrive promptly at the start of your child’s session. This helps create a smooth transition into the activities.
Pick-Up: Parents are requested to arrive at the scheduled end time of their child’s session. ID may be required for any unfamiliar individuals picking up a child. Late collection will be charged at £1 per minute after the first 10 minutes.
Early Collection: If early collection is necessary, parents should inform staff in advance. However, full session fees apply.

Booking and Availability
Booking Policy: Spaces for weekend sessions are limited and are allocated on a first-come, first-served basis.
Waitlist: If sessions are fully booked, parents may request to be placed on a waitlist and will be contacted if a spot becomes available.

Contact Information
For any questions or additional information, please contact Daffodil Welsh Language Childcare:

Phone: 07547 061525
Email: daffodilwlc@gmail.com

This policy ensures that both parents and staff have a clear understanding of the procedures, allowing Daffodil to offer a consistent, high-quality weekend care experience.